Effective Date: 10.07.2025

Company Name: ZSUPPORT.AI LTD

Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email Contact: contact@zsupport.ai

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or request a demo of our SAP

Agent AI solution. We comply with applicable data protection laws, including the UK GDPR, EU GDPR, and the Swiss Federal Act on Data

Protection (revFADP).

2. Data We Collect

We may collect the following categories of personal data:

• Contact Details: name, email address, company name, phone (if provided)

• Professional Information: job title, industry, country

• Technical Data: IP address, browser type, operating system, and referring URLs

• Usage Data: pages visited, time spent, actions performed on the website

• Form Submissions: demo requests and any message you send us

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to demo requests and inquiries

• To manage commercial relationships

• To improve our website, services, and user experience

• To send relevant updates or marketing communications (if consented)

• To comply with legal obligations

4. Legal Bases for Processing

We rely on the following legal bases:

• Consent: for demo requests and optional marketing

• Legitimate interest: for analytics, service optimization, and customer support

• Contractual necessity: to take steps before entering a contract

• Legal obligation: where required by applicable laws

5. Cookies and Tracking

Our website uses cookies and similar technologies (e.g., analytics, CRM tools). You can manage your cookie preferences through the cookie

banner on first visit.

We may use tools such as:

• Google Analytics (IP anonymization enabled)

• CRM or form submission tools (e.g., HubSpot, Brevo, etc.)

See our [Cookie Policy] for more details.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law. Demo request data is

typically kept for up to 12 months unless a commercial relationship is established.

7. Data Transfers

We may transfer your personal data outside the UK, EU, or Switzerland (e.g., if using international cloud services). In such cases, we ensure

adequate safeguards, such as:

• Standard Contractual Clauses (SCCs)

• UK Addendum or UK International Data Transfer Agreement

• Swiss Transborder Data Flow Agreements

8. Data Security

We implement technical and organizational security measures to protect your data, including:

• Encrypted data transmission (SSL)

• Access controls and audit logs

• Limited access to personal data

• Secure infrastructure for hosting and storage

9. Your Rights

You have the following rights under UK GDPR, EU GDPR, and Swiss FADP:

• Right to access your data

• Right to rectification

• Right to erasure ("right to be forgotten")

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent

• Right to lodge a complaint with a supervisory authority

If you wish to exercise any of these rights, contact us at [your-email@example.com].

10. Contact

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Data Protection Officer (DPO)

ZSUPPORT.AI LTD

Email: contact@zsupport.ai

11. Updates

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on this page,

with the updated date indicated above.