Effective Date: 10.07.2025
Company Name: ZSUPPORT.AI LTD
Website: https://www.zsupport.ai/

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites

function, improve user experience, and collect information about how you interact with the site.

2. Types of Cookies We Use

We use the following categories of cookies:

a. Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core features like security, network

management, and accessibility.
Examples:

• Session cookies

• Load balancer cookies

  
  

b. Analytics & Performance Cookies (requires consent)

These cookies help us understand how visitors use our site by collecting information like pages visited, time spent, and traffic sources.
Examples:

• Google Analytics (with IP anonymization)

• Matomo or similar tools

  
  

c. Functional Cookies (optional)

These cookies enhance website functionality and personalization (e.g., language preferences).

d. Marketing & Third-Party Cookies (optional, if used)

These are set by third-party services, such as CRM tools or embedded content providers, to track visitor behavior across websites.

3. Cookie Consent

Upon your first visit, you are presented with a cookie banner where you can:

• Accept all cookies

• Reject optional cookies

• Customize your preferences

Your consent choices are recorded and stored for future visits, in compliance with the UK GDPR, EU GDPR, and Swiss FADP.

4. How to Manage Cookies

You can manage your cookie preferences directly via:

• Our [Cookie Settings] banner (click link in footer)

• Your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data

  • Firefox: Settings > Privacy & Security

  • Safari: Preferences > Privacy

  • Edge: Settings > Cookies and site permissions

Note: Disabling cookies may affect certain website functionalities.

5. Changes to This Policy

We may update this Cookie Policy to reflect changes in law or technology. Any changes will be published on this page with

a revised effective date.

6. Contact

For questions about our cookie practices:
Email: contact@zsupport.ai
Company: ZSUPPORT.AI LTD
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ